Terms & Conditions

This space is where thoughtful design meets skilled craftsmanship, and each project is "Custom by Design, Crafted by Hand." By commissioning a bespoke build, prop, or keepsake decor, the Client agrees to the following terms:

1. Quotes and Booking

• Quote Validity: All quotes issued by AH Crafted are valid for 10 calendar days from the date issued. Pricing, availability, and terms are subject to change after this period unless a deposit is received to secure the booking.

• Confirmation Deposit: A 50% deposit is required to confirm a booking and move the project into the design and production phase.

• Final Payment: The remaining balance is due in full at the time of pickup or delivery.

2. Payments

• Accepted Methods: Payments are accepted via pre-agreed methods.

• Taxes: Sales and/or use tax is included where required.

3. The Bespoke Build Process

• Intentional Design: Each piece—including custom signage, carts, and backdrops—is made with intention and built to last.

• Each piece is precision-fabricated with various types of wood, depending on the project.  As a natural organic material, minor variances in grain, texture, or edge absorption may occur. These are not considered structural defects but rather characteristics of the artisanal fabrication process.

• Non-Refundable Materials: Once materials or supplies required for a bespoke build have been purchased, those costs are **non-refundable** and will be deducted from any payments made, regardless of project changes or cancellations. The Client acknowledges these purchases are made specifically for their project and cannot be repurposed.

• Design Approval: For custom builds, digital proofs or sketches may be provided. Approval of these proofs constitutes a final order for production.

4. Equipment Usage and Care

• Proper Manner: The Client is responsible for ensuring that custom props and equipment are used in a good and careful manner.

• Prohibited Substances: To preserve the integrity of the build, liquids, foods, sharp objects, and hazardous materials that can scratch, tear, melt, or destroy the material are not permitted on the equipment.

• Safety: It is the Client's responsibility to ensure guests use the equipment properly to avoid injuries and claims.

• Our modular systems are designed for intuitive setup via a secure connection. Failure to properly align and lock these components as intended may compromise the structural integrity of the build. AH Crafted assumes no liability for damage or injury resulting from improper assembly or unauthorized modifications to the interlocking system.

5. Liability and Damage

• Casualty Value: "Casualty Value" refers to the market value of the equipment at the end of the term.

• Loss and Damage: The Client is responsible for the risk of loss, theft, damage, or destruction of the equipment from any cause.

• Repair Fees: If equipment is returned in a state requiring repair, the Client will reimburse the actual expense of those repairs. Repairable damage may be billed, not to exceed the Casualty Value.

• Total Loss: In the event of a Total Loss, the Client must pay the full Casualty Value.

• We require that all arches/props be secured with appropriate weight/ballast (sandbags or base weights) when in use, especially in high-traffic areas or outdoor environments. We are not liable for structural failure due to improper weighting or environmental factors such as wind.

• By utilizing our products, the client assumes all risk associated with transport, setup, and public display. We shall not be held liable for any incidental, consequential, or physical damages arising from the use or misuse of our installations.

6. Marketing and Intellectual Property

• Media Rights: AH Crafted retains all rights to produce, reproduce, edit, and publish photos, videos, and sound recordings of the custom builds and venue during the term for advertising and social media documenting.

• Waiver: The Client waives any right to compensation, royalties, or the right to approve or disapprove content produced by AH Crafted.

• The proprietary patterns are the exclusive intellectual property of AH Crafted. Unauthorized reproduction, digital scanning, or third-party fabrication of these designs is strictly prohibited and protected under copyright law.

• Design Release & Exclusivity

  • By default, AH Crafted retains ownership of all custom fabrication files. Clients may opt to purchase an Exclusive Design Release (12 Months) for a fee a 50% surcharge of project.

  • What this covers: This prevents AH Crafted from reproducing the exact digital design file and cut path for any other client for a period of 12 months.

  • What this does NOT cover: This does not prevent AH Crafted from building items of similar height, general geometric shapes, or standard architectural styles for other clients, provided they utilize a different digital design file.

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7. Governing Law

This agreement is governed by the laws of the State of Illinois. 'We' in this context refers to AH Crafted.

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8. Contact Us

If you have any questions regarding this Policy, please reach out to us:

• AH Cares LLC Bolingbrook, IL 60490

• E-mail: [support@ahcaresllc.com]

• Website: [www.EventsByAH.com]