FAQs

Insured

Rest assured with us! We're fully insured, ensuring peace of mind for your next event. Your safety is our priority & our equipment will not be a problem for you or your venue.

If the venue needs a COI, please let us know and we will forward it.

Service Area

While our primary operations are based in the Chicagoland Area, we are flexible and willing to travel to enhance your occasion. Feel free to contact us to discuss your specific needs and location.

Travel fees may apply.

Damages

While we take great care to ensure that all of our equipment is in top shape, accidents can happen. If any of our products are damaged during your event, please let us know as soon as possible so that we can work to resolve the issue.

Contracts

Signing a contract ensures clarity, protection, and accountability for both parties. Say goodbye to misunderstandings and hello to peace of mind.

Once the details are finalized, you will receive a contract through DocuSign.

Deposits

To secure your dates, a 50% deposit is required at the time of signing. The remaining balance is due before the event or upon delivery, as specified in the contract. For credit card payments, the full amount is expected at the time of booking.

Payment Methods

While our preferred payment method is Zelle, we also accommodate payments via all major credit cards. We strive to make booking your event rentals as seamless and convenient as can be.

Credit Card Payments will incur a processing fee.

Refunds

If cancellation becomes necessary, we will accommodate your request provided the following conditions are met:

- Material for your event hasn't been ordered.
- No subcontracting to another company has occurred.
- You provide written notice at least 30 days in advance.

The deposit will be forfeited if conditions are not met.

Floor Sizing

Navigating floor plans can pose challenges, so it's crucial to inquire with your venue about their capacity. Whether they provide their own flooring or utilize a third-party option, early planning is key.

Consult our sizing chart to determine the appropriate floor size for your needs.

Sana A.

“Loved the dance floor, great quality and was a perfect match with the mehndi decor!!."

Salwa N.

"Love working with their team! They’re so flexible and deliver your exact vision while being in contact with you the whole time!"

Afrah A.

“10/10 would recommend, great to work with and super professional!!”

Mustafa Q.

“AH Events absolutely nailed it with the dance floor for our event! Truly brightened up our venue and made our dances look even better! Would definitely recommend them for your events!”

Tuk Tuk FAQs

Motor

The rickshaw does not have any motor/engine at this time. There are working headlights and other exterior battery-powered lighting.

We plan to have an electric motor installed in 2025.

Size

Please ensure there is at least 6 feet of width and 7 feet of height clearance to accommodate the rickshaw's movement.

We will not deliver if the venue's only approved entrance is through a loading dock with no ramp from the ground.

Weight

The rickshaw is around 1200 lbs and can easily accommodate 600 lbs of capacity.

We ask that no more than 3 adults be on the rickshaw at any given time.

Any elevators need to be verified with venue for use.

CNC FAQs

What is CNC and how is it used at AH Events?

CNC stands for Computer Numerical Control — a cutting and carving process that allows us to produce highly detailed, custom pieces from wood, acrylic, and other materials. At AH Events, we use CNC technology to create elevated signage, backdrops, decorative panels, and functional event pieces that align perfectly with your vision.