FREQUENTLY ASKED QUESTIONS

A legal disclaimer

Welcome to AH Cares LLC (operating as AH Events and AH Crafted - registered names of the LLC).

By booking our services, renting our equipment, or purchasing custom products, you agree to our defined terms and conditions & privacy policy.

Last Updated: January 15, 2026

General FAQs

What is your policy regarding cancellations and project refunds?

If cancellation becomes necessary, we will accommodate your request provided the following conditions are met:

- Material for your event/project hasn't been ordered.
- No subcontracting to another company has occurred.
- You provide written notice at least 30 days in advance.

The deposit will be forfeited if conditions are not met.

Which payment methods do you accept for deposits and final balances?

While our preferred payment method is Zelle, we also accommodate payments via all major credit cards. We strive to make booking your event rentals as seamless and convenient as can be.

Credit Card Payments will incur a processing fee.

What is the deposit requirement to secure a event booking/project?

To secure your dates, a 50% deposit is required at the time of signing. The remaining balance is due before the event or upon delivery, as specified in the contract. For credit card payments, the full amount is expected at the time of booking.

What does the booking process look like, and do you require a formal agreement?

Signing a contract ensures clarity, protection, and accountability for both parties. Say goodbye to misunderstandings and hello to peace of mind.

Once the details are finalized, you will receive a contract through DocuSign.

How are equipment damages or missing items handled post-event?

While we take great care to ensure that all of our equipment is in top shape, accidents can happen. If any of our products are damaged during your event, please let us know as soon as possible so that we can work to resolve the issue.

What locations are currently within your service area?

While our primary operations are based in the Chicagoland Area & surrounding states, we are flexible and willing to travel to enhance your occasion. Feel free to contact us to discuss your specific needs and location.

Travel fees may apply.

Is the company insured?

Rest assured with us! We're fully insured, ensuring peace of mind for your next event. Your safety is our priority & our equipment will not be a problem for you or your venue.

If the venue needs a COI, please let us know and we will forward it.

Events FAQs

Are there restrictions on what can go on the floors?

To maintain the integrity of our surfaces and your safety, liquids, foods, sharp objects, and hazardous materials are strictly prohibited.

What type of surface is required for a seamless vinyl wrap installation?

To engineer a flawless finish, we require a hard, flat, clean, and smooth surface. Ideally, this is an existing wood or laminate dance floor provided by your venue, another rental partner, or us.

Clean & Dry: The surface must be free of dust, wax, moisture, or debris prior to our arrival.

Level & Secured: The floor must be fully installed and locked into place so there is no shifting during the application process.

Non-Porous: While we can wrap most hard surfaces (wood, polished concrete, or tile), we cannot apply vinyl directly onto carpet or uneven turf without first adding a subfloor.

How do I determine the correct floor dimensions for my venue and guest count?

Navigating floor plans can pose challenges, so it's crucial to inquire with your venue about their capacity. Whether they provide their own flooring or utilize a third-party option, early planning is key.

Consult our sizing chart to determine the appropriate floor size for your needs.

Crafted FAQs

How far in advance should I place an order?

For custom CNC items, we recommend at least 2–4 weeks notice, depending on design complexity, material availability, and finishing requirements.

Rush options may be available for select projects.

What kind of custom pieces can you make?

If you can dream it, we can most likely create it.
-Welcome signs & seating charts
-Stage and backdrop panels
-Branded display carts or walls
-Custom monograms, lettering, or logos
-Decorative overlays and mandalas

What is CNC and how is it used at AH Events?

CNC stands for Computer Numerical Control — a cutting and carving process that allows us to produce highly detailed, custom pieces from wood, acrylic, and other materials. At AH Events, we use CNC technology to create elevated signage, backdrops, decorative panels, and functional event pieces that align perfectly with your vision.

Tuk Tuk FAQs

What is the weight capacity and safety limit for the Auto Rickshaw?

The rickshaw is around 1200 lbs and can easily accommodate 600 lbs of capacity.

We ask that no more than 3 adults be on the rickshaw at any given time.

Any elevators need to be verified with venue for use.

What are the physical dimensions of the Tuk Tuk for venue access and placement?

Please ensure there is at least 5 to 6 feet of width and 7 feet of height clearance to accommodate the rickshaw's movement.

We will not deliver if the venue's only approved entrance is through a loading dock with no ramp from the ground.

Contact us for any questions.

Is the Auto Rickshaw drivable?

The rickshaw does not have any motor/engine at this time. There are working headlights and other exterior battery-powered lighting.